Our Guarantee

We stand behind the quality of our workmanship.

Quality workmanship. Reliable service. Peace of mind.

Our guarantee covers workmanship relating to the installation, fitting, bonding and sealing carried out by Royal Auto Glass.

Royal Auto Glass provides a Lifetime Workmanship Guarantee to the original customer for as long as they own the vehicle. The guarantee is not transferable if the vehicle is sold or ownership changes.

What Our Guarantee Covers

Our Lifetime Workmanship Guarantee covers issues that are found to have been caused by the workmanship of Royal Auto Glass.

Inspection & Correction

If a concern is related to our workmanship, we’ll inspect it and make it right.

Installation Workmanship

Professional fitting carried out with care and attention to detail.

Sealing Issues

Issues related to sealing or bonding caused by our installation.

What Our Guarantee Does Not Cover

Our Lifetime Workmanship Guarantee does not cover damage, deterioration or faults that are not caused by the workmanship of Royal Auto Glass.

  • New stone chips or cracks caused by impact or other causes unrelated to our workmanship

  • Impact damage, accidents or vandalism

  • Damage caused by pre-existing rust or corrosion

  • Damage or faults caused by owner negligence, misuse or improper use of the vehicle

  • Existing vehicle faults or pre-existing conditions

  • Damage or faults caused by work or modifications carried out by another person or business

  • Problems caused by driving before the recommended safe drive-away time advised by Royal Auto Glass

  • Normal wear and tear or age-related deterioration of rubber seals, gaskets or other materials caused by heat, UV exposure, weather or environmental conditions

  • Deterioration of an existing rubber gasket or seal that has been reused at the customer’s request

Windscreen Chip Repairs

Windscreen chip repairs are not covered by our Lifetime Workmanship Guarantee.

Chip repair is intended to strengthen the damaged area and reduce the risk of the chip spreading. It may not completely remove the visible blemish, and in some cases pre-existing micro-cracks may cause the damage to spread during or after the repair through no fault of the technician.

This exclusion relates only to our voluntary Lifetime Workmanship Guarantee and does not limit any rights you may have under the Australian Consumer Law.

If You Have a Concern

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We’ll Inspect It

We’ll inspect the work and, if the issue is related to our workmanship.

Contact Us

Call or message us and tell us about the issue

Send Photos

If possible, send us clear photos of the affected area.

If our inspection confirms that the issue is covered by our Lifetime Workmanship Guarantee, Royal Auto Glass will rectify the workmanship issue at no charge within a reasonable time.

We may ask for your invoice, receipt or other reasonable proof that the work was carried out by Royal Auto Glass.

There is no fee to make a warranty claim. Royal Auto Glass will bear the reasonable cost of inspecting and rectifying a valid claim under this guarantee. If the issue is not covered, we will advise you before carrying out any chargeable work.

If you believe there may be an issue with our installation, fitting, bonding or sealing, please contact Royal Auto Glass as soon as you become aware of it.

The benefits provided by our Lifetime Workmanship Guarantee are in addition to any rights and remedies available to you under the Australian Consumer Law.

Warranty Contact

Royal Auto Glass Pty Ltd
Office Address: 23 Ledbury Street, Aspley QLD 4034, Australia
Office visits by appointment only
Phone: 0488 494 602
Email: Royalautoglassau@gmail.com

Warranty claims may be sent to:

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.